Frequently asked questions

Below are our frequently asked questions, please check these before contacting us – as they may be able to help you first.

Who will the letter be addressed to?

Each letter will be delivered to the shipping address and addressed to the recipient of the letter, this makes the letter extra special as it is addressed directly to the recipient.

How long will my order take to arrive?

Your order will take 2-3 days to arrive once it has been dispatched.

Do you ship internationally?

We sure do! For an extra £2 we'll send your letter anywhere in the world.

I've spotted an error with my order, how can I correct it?

Please email us at help@aletterfromsanta.co.uk and we will happily correct your order, as long as it is before midnight on the day you placed the order.

Please remember to include your order number.

I have a problem with my order, how do I contact you?

If you have a problem, please send an email to help@aletterfromsanta.co.uk – please include your order number.

Which payment methods do you accept?

We accept payment by all major credit and debit cards via PayPal; including MasterCard, Visa, Visa Debit, MasterCard Debit, Solo, Maestro, Amex.