Terms & Conditions

We control and operate the website from our offices in London, UK. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between A Letter From Santa (36&5 Limited) and you the laws of England and Wales will apply at all times.

Any contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in accordance with the laws of England and Wales, and you and A Letter From Santa (36&5 Limited) irrevocably submit to the non-exclusive jurisdiction of the English Court.

By submitting your order to A Letter From Santa  (36&5 Limited), you acknowledge that you have read, understood and will abide by these Terms and Conditions.

Payment will be taken in full at the time of ordering. The prices listed on the site are in UK pounds (GBP). We reserve the right to change any advertised price at any time.

The contract shall not have been concluded until we have received your valid credit card charge or debit card payment details and we have accepted your online order and sent you confirmation by return email to the address you have given us during the ordering process.

We reserve the right to cancel, refund or refuse any order.

We take no responsibility if you misspell the letter details. Please check your order confirmation email once you have received it.

As this is a personalised product, returns will not be accepted unless your letter is damaged, or if there is an error caused by A Letter From Santa.

As a statement these Terms and Conditions do not affect your statutory rights.